This article was published by Becker’s Hospital Review on August 15, 2016.
The process for delivering quality care -- and the patient that receives it -- have both changed dramatically in recent years. Inc reasingly, hospitals are challenged to adapt traditional in-patient models to ones that can be delivered amongst numerous providers, outside the hospital setting, and in various ways across the care continuum. At the same time, patients are no longer passive recipients of medical treatment but active and discerning consumers of health services. Provider reimbursements are becoming value-based and performance ratings are inextricably linked to patient satisfaction. These factors are changing the very definition of patient-centric care as the significance of the patient experience intensifies and oversight of the patient journey becomes critical.